Week 1 EOC: Great Customer Service

Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems.Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry.